Shop Policy

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The Backyard Apothecary Shop Policy

Welcome to The Backyard Apothecary! Our mission is to provide you with high-quality, naturally harvested dried herbs. Each product is carefully foraged and crafted with love, reflecting our deep respect for the Earth and all living things. We believe in the power of nature and aim to create a safe space for all our customers.

General Information

• Business Hours: Monday to Friday, 9 AM - 5 PM (PST)
• Contact Information:
  • Email: thebackyardapothecarybyemma@gmail.com
• Location: Kenora District, Northwestern Ontario, Canada 

Order Processing

• Orders are processed within 3-5 business days.
• You will receive a confirmation email once your order is placed, and another email with tracking information once your order is shipped.
• If you need any special herbs not listed, please reach out via email.

Shipping Policy

• I offer standard and expedited shipping options.
• Shipping costs are calculated at checkout based on your location and the weight of your order.
• We currently ship within [list of countries].
• I do not ship outside of Canada for the time being.

Returns and Exchanges

• I do not accept returns and exchanges after purchase.
• If something is wrong please dont hesitate to send me an email and we will get it sorted out!

Payment Policy

• I accept major credit cards, PayPal, and other secure payment methods.
• All transactions are processed through a secure payment gateway to ensure your personal information is protected.

Privacy Policy

• Your privacy is important to us. I collect only the information necessary to process your order and communicate with you.
• I do not share your personal information with any third parties.

Customer Service

• If you have any questions or need assistance, please contact us at support@thebackyardapothecary.com.
• We aim to respond to all inquiries within 24 hours during business days.

FAQ

• Where are your herbs sourced from?
  • All herbs are foraged or naturally harvested by myself with love and care within the district of Kenora. Specifically within  Kenora, Vermillion Bay-Machin, Wabigoon, Dryden, Sioux Lookout, and surrounding areas.
•        Do you offer custom orders?
  • Yes, if there are specific herbs you need that are not listed, please contact us and we may be able to provide them in small quantities.
• How should I store the herbs?
  • Store dried herbs in a cool, dark place in airtight containers to maintain their freshness.